1. What is your return policy?
We offer a 30-day return policy on all items. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Items must be unused and in their original packaging. To start a return, please contact us at support@furflowdogs.com.
2. What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, Discover, PayPal, and Shop Pay. All transactions are secured and encrypted for your safety.
3. Can I modify or cancel my order after placing it?
We process orders quickly, but if you need to make a change or cancellation, please contact us as soon as possible after placing your order. We'll do our best to accommodate your request. Once an order has been shipped, we're unable to cancel it, but you can initiate a return once it arrives.
4. How long does shipping take?
Standard shipping typically takes 3-7 business days. Delivery times may vary depending on your location. Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
5. Do you ship internationally?
Yes, we ship to many countries worldwide! International shipping times vary by destination and typically take 10–21 business days. Additional customs fees or import duties may apply depending on your country. All international orders include tracking.
6. Do you offer free shipping?
Yes, we do! We offer free shipping on qualifying orders, so you can get your favorite FurFlow Dogs products delivered right to your door at no extra cost. Check our shipping policy for the latest details on eligibility.